Which of the following is NOT one of the 7 simple actions to take when dealing with customers?

Which of the following is NOT one of the 7 simple actions to take when dealing with customers?

• A. Say please and thank you
• B. Address adults as ma'am or sir
• C. Express disdain
• D. Avoid confrontation

Answer: (C)

The action that is not among the 7 simple actions to take when dealing with customers is expressing disdain. Maintaining a positive and respectful interaction is critical in customer service, and expressing any negative feelings or attitudes, such as disdain, undermines the purpose of providing excellent service. When dealing with customers, it is essential to foster a welcoming and respectful environment. Saying please and thank you demonstrates courtesy, addressing adults as ma'am or sir shows respect, and avoiding confrontation seeks to maintain a harmonious relationship with the customer. In contrast, showing disdain can lead to dissatisfaction, break trust, and ultimately harm the relationship between the service provider and the customer.

The action that is not among the 7 simple actions to take when dealing with customers is expressing disdain. Maintaining a positive and respectful interaction is critical in customer service, and expressing any negative feelings or attitudes, such as disdain, undermines the purpose of providing excellent service.

When dealing with customers, it is essential to foster a welcoming and respectful environment. Saying please and thank you demonstrates courtesy, addressing adults as ma'am or sir shows respect, and avoiding confrontation seeks to maintain a harmonious relationship with the customer. In contrast, showing disdain can lead to dissatisfaction, break trust, and ultimately harm the relationship between the service provider and the customer.